よくある質問

Q: What are the check-in and check-out times at Shinjuku Washington Hotel?

Check-in is available from 2:00 PM (14:00), and check-out is until 11:00 AM. The hotel offers express check-in and check-out services to make the process quick and hassle-free for all guests.

Q: How does the check-in process work?

The hotel features self check-in/check-out machines for a streamlined experience. Staff members are available around the machines to assist guests who need help. For members of THE FUJITA MEMBERS program, quick check-in is available with signature-only verification.

Q: How much is the cancellation fee?

Cancellation fees are structured as follows: 20% of the plan fee for cancellation two days prior to arrival, 80% of the plan fee for cancellation on the day before arrival, and 100% of the plan fee for no-shows or same-day cancellations.

Q: Can I modify my reservation after booking?

Reservation changes must be made at least 72 hours prior to the check-in date to avoid charges. Modifications are subject to availability and may require contacting the hotel directly or your booking platform.

Q: Does the hotel provide airport shuttle services?

The hotel does not operate direct shuttle buses, but airport limousine bus tickets can be arranged at the front desk. The limousine bus departs and arrives directly in front of the main building, providing convenient access to both Narita and Haneda airports.

Q: Is the hotel connected to Shinjuku Station?

Yes, there is a passageway link to Shinjuku Station, making it extremely convenient for guests using public transportation. The hotel is approximately 8 minutes on foot from Shinjuku Station South Exit.

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質問と回答

🏨 Check-In & Check-Out

1. What are the check-in and check-out times at Shinjuku Washington Hotel?

Check-in is available from 2:00 PM (14:00), and check-out is until 11:00 AM. The hotel offers express check-in and check-out services to make the process quick and hassle-free for all guests.

2. Is early check-in available at the hotel?

Early check-in may be available depending on room availability on the day of your arrival. Guests are encouraged to contact the hotel in advance to request early check-in, though additional charges may apply.

3. Can I request a late check-out?

Late check-out is possible subject to availability and may incur additional fees. Please inquire at the front desk during your stay to arrange a late check-out based on the hotel’s occupancy levels.

4. How does the check-in process work?

The hotel features self check-in/check-out machines for a streamlined experience. Staff members are available around the machines to assist guests who need help. For members of THE FUJITA MEMBERS program, quick check-in is available with signature-only verification.

💳 Booking & Cancellation

5. What is the cancellation policy at Shinjuku Washington Hotel?

The cancellation policy varies depending on your room type and booking terms. Many rates offer free cancellation up to a certain number of days before check-in. Fully refundable room rates can be cancelled up to a few days before arrival according to the property’s specific policy.

6. How much is the cancellation fee?

Cancellation fees are structured as follows: 20% of the plan fee for cancellation two days prior to arrival, 80% of the plan fee for cancellation on the day before arrival, and 100% of the plan fee for no-shows or same-day cancellations.

7. Can I modify my reservation after booking?

Reservation changes must be made at least 72 hours prior to the check-in date to avoid charges. Modifications are subject to availability and may require contacting the hotel directly or your booking platform.

🚐 Transportation & Access

8. Does the hotel provide airport shuttle services?

The hotel does not operate direct shuttle buses, but airport limousine bus tickets can be arranged at the front desk. The limousine bus departs and arrives directly in front of the main building, providing convenient access to both Narita and Haneda airports.

9. How do I get to the hotel from Narita or Haneda Airport?

Airport limousine buses stop directly at the Shinjuku Washington Hotel. The earliest departure to Haneda Airport is at 4:40 AM, and the last departure is at 10:20 PM. Private transfer services and taxis are also available for guests preferring direct transportation.

10. Is the hotel connected to Shinjuku Station?

Yes, there is a passageway link to Shinjuku Station, making it extremely convenient for guests using public transportation. The hotel is approximately 8 minutes on foot from Shinjuku Station South Exit.

11. Is parking available at the hotel?

The hotel provides onsite covered self-parking for guests arriving by private vehicle. The parking fee is approximately JPY 2,000 per day, and spaces are limited, so advance reservation is recommended.

📶 Amenities & Services

12. Is WiFi available at the hotel?

Free high-speed WiFi is available throughout the entire property, including all guest rooms and public areas. LAN internet connections are also available in meeting rooms and business facilities.

13. Is breakfast included with my stay?

Breakfast inclusion depends on your booking rate and room type. A buffet breakfast is available at approximately JPY 2,750 per person for guests without breakfast-inclusive rates. The breakfast buffet is served on the upper floors with cityscape views.

14. Are pets allowed at the hotel?

Pets are not allowed at the Shinjuku Washington Hotel. The property maintains a pet-free environment for all guests.

15. What dining options are available at the hotel?

The hotel features multiple on-site restaurants, including the signature Manhattan Table Grill & Dining on the 25th floor. Additional options include a coffee shop, lobby bar, and various restaurant concepts offering diverse culinary traditions.

🧳 Guest Services

16. Is luggage storage available?

Yes, the hotel provides baggage storage services at the front desk. Guests can store luggage before check-in or after check-out to explore the city without carrying their bags.

17. Are laundry and dry cleaning services available?

The hotel offers dry cleaning and laundry services for guest convenience. Additionally, coin-operated laundry facilities are located on the first floor of the main building for self-service options.

18. Is the hotel wheelchair accessible?

The property maintains wheelchair accessibility throughout common areas and meeting facilities. Elevators provide access to all floors, and the hotel is committed to inclusive hospitality for all visitors.

19. Do staff members speak English?

Yes, multilingual staff members including English-speaking personnel are available to assist international guests. The concierge service operates from 8:00 AM to 10:00 PM daily with English language support.

20. How can I contact the hotel for inquiries?

The Shinjuku Washington Hotel can be reached at +81 3-3343-3111 for reservations, inquiries, and guest services. The front desk operates 24 hours to assist guests at any time during their stay.

📍 Quick Reference Information

Service	Details
住所	〒160-8336 東京都新宿区西新宿3丁目2-9
電話	+81 3-3343-3111
Check-In	From 2:00 PM (14:00)
Check-Out	Until 11:00 AM
WiFi	Free throughout property
Parking	Available (JPY 2,000/day)
Airport Access	Limousine bus from hotel entrance
Pet Policy	Not allowed
Front Desk	24-hour service
Languages	Japanese, English, and other languages